FAQ

Switching to CyberOne Mobile

What is Mobile Number Portability?

How do I switch (port) to CyberOne Mobile from another network?

Will I need a new SIM card when porting from another network?

How long will it take to port my number to CyberOne Mobile?

Can I port if I am still under contract to another Network?

Can I port with a mailbox number?

Can I port a fax or data number?

Other Frequently Asked Questions

What are the plans available?

Am I able to change my plan?

When can I change plans?

When does the plan change take effect?

How can I protect myself from mobile scams?

• Flat Rate - this is where you are charged a fixed amount for each TXT or call. For example, you could be charged $5.00 for a ringtone or, if you use a TXT chat service, you could be charged $1.20 for each TXT you send.
• Timed Rate - This is where your calls or data services are timed at a rate per minute.

• When you see an ad for a Premium Service always check the costs before making that call, or sending that TXT. The costs for Premium Services must be listed with the number so make sure you check the price first.
  
• Keep track of how many calls you make, or how often you access these services.
• Keep track of how long they last as the costs can quickly add up, possibly creating an unexpected high bill and potentially contributing to financial difficulty.
• Always check the cost of the Premium Service before you use it.
• Check your bill and calls made as often as possible. You can login to 'MyAccount' portal and check your bills and calls from there.

Glossary

Describes the Second Generation of cellular networks (analogue was the first generation) A generic term that includes GSM, CMDA & TDMA standards.

2.5G

Enhancement to a 2G network to allow packet data services in addition to voice - eg GPRS

3G

A set of standards developed globally for new cellular networks offering much greater data throughput and efficiencies than standard 2G networks. Comes in several flavours - eg WCDMA and cdma2000

Airtime

The amount of time you spend using a mobile phone between the time you successfully place a call and the termination of that call.

Battery status/ Battery charge display

Displays battery charge remaining.

Battery

A chargeable device used to provide phones with power. Nickel Metal Hydride batteries (NiMH) provide very high capacity at a low weight, and are also faster to charge.

Bluetooth

A specification for high-speed wireless connection between devices such as mobile phones, PDA's and laptops. The specification is now maintained and developed by the Bluetooth Special Interest Group and was named after a Danish King, Harald Bluetooth.

Call Barring

Allows you to set your phone to prohibit certain incoming or outgoing phone calls.

Call timer

Keep track of the time you accrue each month toward an allotment of airtime minutes.

Call divert

Enables you to divert incoming calls to another phone or answering service.

Call hold

Enables you to put a caller on hold while a second call is answered or made.

CSD

Circuit Switched Data - what you use when you do a dial up data or fax call from your phone. Different way of shifting data to GPRS. Has slower speeds/ higher cost generally than GPRS.

Caller Display

Display of incoming callers number on a mobile phone screen.

CLI

Calling Line Identification. Service that allows the number of a caller to be accessed by the recipient though services such as Caller Display.

Coverage

Denotes the area in which a mobile phone can make and receive calls. It is often described by networks in terms of the percentage of population that can use the service rather than actual geographic coverage.

Data capability

Data-capable phones enable transmission of data from a laptop, portable fax machine or personal digital assistant equipped with a modem and an auxiliary jack.

Data/fax capability

Your mobile phone can be used to send and receive fax and data files, access the Internet and send e-mail when connected to mobile office equipment.

Dual band technology

Enables a network operator with spectrum at both 900MHz and 1800MHz to support the seamless use of dual band handsets across both frequencies. By supporting seamless handovers between 900MHz and 1800MHz, dual band networks can provide major benefits in terms of capacity enhancement.

DCS1800

A term for GSM1800 referring to a digital mobile phone system using the 1800MHz band.

DECT

Digital Enhance Cordless Telecommunication. A digital cordless phone standard that is often found on domestic digital cordless phones.

Digital

Electronic technology that generates, stores, and processes data in terms of two states. In mobile phones speech is converted into digital data, transmitted and then converted back to normal sound by the receiving mobile phone.

DTMF

Dual Tone Multi-Frequency. A method of sending multi-frequency tones across a telephone network. These tones are used for tone dialling and accessing various services.

Dual band

A term that describes mobile phones which are able to switch between GSM frequency bands. In the AUSTRALIA some network operators utilise switching between GSM1800 and GSM900 to overcome capacity restrictions. All new mobile phones in AUSTRALIA can utilise this service if available. The term is also used to describe mobile phones that switch between GSM900 and GSM 1900 for use in the USA, although only a few handsets offer this functionality.

Dual mode

A phone that can operate on two standards such as GSM and DECT

EFR

Enhanced Full Rate. A system that, when implemented by both the phone and network operator, is designed to improve voice quality.

EMS

Enhanced Messaging Service. Allows simple graphics and tunes to be exchanged in addition to SMS text messages. Requires that both phones are capable of EMS.

ETSI

European Telecommunications Standards Institute. Organisation responsible for formulating GSM and DECT standards.

GPS

Global Positioning System. A worldwide radio-navigation system formed from a constellation of satellites, which enables users with suitable equipment to identify their geographic location.

GPRS

General Packet Radio Service. Allows continuous connection to data networks at a high rate.

GSM

Global System for Mobile Communication. A communication standard in three frequency bands, 900MHz, 1800MHz and 1900MHz. The term GSM is often used in AUSTRALIA to refer to the 900MHz band while the 1800MHz band is referred to as PCN. The GSM Association is responsible for the development, deployment and evolution of the GSM standard.

GSM900

A network which operates in the 900MHz GSM band.

GSM1800

A network which operates in the 1800MHz GSM band.

GSM1900

A network that operates in the 1900MHz GSM band. Some networks in the USA, South America, Asia and Africa use this band.

IMEI

International Mobile Equipment Identity. A unique identity number given to GSM mobile phones. This number can be used to block mobile phones that have been stolen when reported to us.

Infrared Data Port

A data port that uses infrared data association (irDA®) as the standard for wireless communications between computer and mobile phone devices. For example, to update the phone list on your irDA®-enabled PC, you would line up the infrared ports on each device and then transfer the phone information to your PC.

Nickel Metal Hydride (NiMH)

A rechargeable battery technology used in personal cellular telephones. Less prone to memory effect than NiCd.

One-touch dialling

Dial frequently called numbers by hitting just one key that you've programmed for that number.

Phone Book

The list of names and telephone numbers you've stored in your phone internal memory or on its SIM card. The maximum number of entries you can store in the phone is fixed; the number of entries you can store on your SIM depends on your network provider. In either case, you can dial stored numbers by accessing the list you want, highlighting the number and pressing the connect button.

Roaming

The ability for a mobile phone network customer to make voice calls, send and receive data or access other services when travelling outside the geographical coverage area of the home network, using a visited network. Usage abroad depends upon the number of roaming agreements held by the network and the specification of the phone.

RS232

A connection that allows transfer of data. Suitably equipped phones can be connected to a PC using this method.

SAR

Specific Absorption Rate. Indicates the amount of radio-frequency energy absorbed into human tissue by a radio transmitter. The permissible amount varies by country. In the EU the standard is currently 2 watts per kilogram averaged over 10 grams of tissue for the General Population for the head and trunk.

SIM CARD

Subscriber Identity Module. A small card fitted inside a mobile phone. It has a processor and memory for storage of users identity (PIN), user added information and text messages.

SMS

Short Message Service. Two way text messaging service.

SMTP

Simple Mail Transfer Protocol. A protocol for sending e-mail messages between servers and from client to server.

Softkey

A button to simplify using a mobile phone by switching functions.

Standby time

The amount of time a battery at full charge will keep a mobile phone running, without making or receiving calls.

Talk time

The amount of time a battery at full charge will maintain continuous speech.

TDMA

Time Division Multiple Access. Allows a number of users to access a single radio frequency channel without interference by allocating unique time slots to each user within each channel. This enables multiple handsets to share the same frequency in the same area.

Telematics

Communications technology that combines wireless, voice and data to provide location-specific services.

Tri band

Mobile phones which are able to operate on three GSM frequency bands GSM900, GSM1800 and GSM1900.

T9

Text on 9 Keys. Also known as Predictive Text Input, this software allows users to easily enter text on a mobile phone by predicting what is being written.

UMTS

Universal Mobile Telephone System - Another name for 3G technologies/ standards

Voicemail

Voicemail gives you the ability to take messages from callers e.g. if you are unavailable or the phone is switched off. Voicemail is free to activate and free to leave messages on.

Voice recognition

Enables some mobile phone functions to be controlled with voice commands.

VPN

Virtual Private Network - methods of running private voice or data networks using parts of public networks for better security, throughput and tariffing.

WAP

Wireless Application Protocol. An application communication protocol that compatible mobile phones can use to access services and information. The Open Mobile Alliance now oversees standardisation of this protocol. The current version is WAP 2.0

WCDMA

Wideband Code Division Multiple Access. A 3G technology adopted as an ITU standard under the name IMT-2000 direct spread. It allows mobile devices to access multimedia and other applications requiring high capacity.

WML

Wireless Mark-up Language. A mark-up language based on XML intended for use in specifying content and user interfaces. Originally designed for narrowband mobile devices, it has now evolved to become part of WAP 2.0.